Terms & Conditions
Ordering
Once you place your order, an order confirmation will be sent to the email address provided at checkout. The confirmation includes details about your products, prices, billing information and delivery address.
If you notice any incorrect information in your order confirmation, please contact us as soon as possible at contact@thearcticgear.com.
Your purchase is completed when your order is placed and payment has been successfully authorised. The timing of the payment charge may vary depending on your chosen payment method and payment provider.
By completing a purchase through ARCTIC, you agree to these Terms & Conditions.
Order Cancellation
If you wish to cancel or make changes to your order, please contact us as soon as possible at contact@thearcticgear.com.
We process orders quickly and cannot guarantee that an order can be cancelled or changed once processing has begun or the order has been dispatched.
If we are unable to fulfil your order due to an item being unavailable or another unforeseen issue, we will contact you as soon as possible. If payment has already been collected, a refund will be issued where applicable.
Delivery
Orders are normally processed within 1–3 business days.
Once dispatched, estimated delivery is typically 6–10 business days, depending on your location and local carrier.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Please note that delivery times are estimates and may occasionally be affected by customs processing, high carrier volumes, local delivery disruptions or other circumstances outside our control.
Once your order has been dispatched, tracking information will be provided where available.
If your order has not arrived within the expected delivery timeframe, please contact us at contact@thearcticgear.com.
Taxes, Customs & Import Responsibility
ARCTIC products are shipped directly from our suppliers in China to customers in the United Kingdom, United States and other available markets.
The customer is the recipient and importer of the goods.
Depending on the destination country and applicable import regulations, your order may be subject to import VAT, customs duties, carrier handling charges or other import-related fees when entering your country.
Where such charges are not collected at checkout, they are not included in the product price and are the responsibility of the customer. Any applicable charges may be collected directly by the shipping carrier, customs authority or another relevant authority.
By placing an order with ARCTIC, you acknowledge and understand that:
- Your order is shipped internationally from outside your destination country.
- You are the recipient and importer of the goods.
- Import VAT, customs duties and handling charges may apply.
- Any import-related charges not collected at checkout are the responsibility of the customer.
ARCTIC is not responsible for delays caused by customs clearance or for charges imposed by customs authorities, carriers or other authorities.
Prices & Currency
Prices are displayed in the currency applicable to the selected market.
Our primary international currencies include:
- GBP (£) for the United Kingdom
- USD ($) for the United States
The final price and currency applicable to your order will be displayed at checkout before payment is completed.
We reserve the right to change prices, promotions and discounts at any time due to changes in supplier costs, exchange rates, promotions or other commercial factors.
We also reserve the right to correct typographical errors, incorrect prices or other inaccuracies displayed on the website.
Right of Withdrawal & Returns
You have the right to request a return within 14 days of receiving your order, subject to applicable consumer protection laws.
To request a return, please contact us at contact@thearcticgear.com and provide:
- Your name
- Your email address
- Your order number
- The item(s) you wish to return
We will then provide you with the appropriate return instructions.
Please do not send a return before contacting us.
After notifying us of your return, the item should be returned as soon as possible and within the timeframe required by applicable law.
Returned products must be unused and in their original condition. Where possible, products should also be returned in their original packaging.
Unless the product is damaged, defective, incorrect or otherwise covered by applicable consumer protection rights, the customer is responsible for the cost of return shipping.
We strongly recommend using a trackable shipping service. ARCTIC cannot be held responsible for return shipments that are lost before reaching the designated return address.
The right of withdrawal may not apply to certain products where permitted by applicable law, including:
- Personalised or customised products
- Sealed hygiene products once the seal has been broken
- Perishable goods
- Other products excluded from withdrawal rights under applicable law
Refunds
Once your approved return has been received and inspected, we will notify you regarding your refund.
If approved, the refund will be issued to your original payment method.
Depending on your bank, card issuer or payment provider, it may take several business days for the refunded amount to appear in your account.
Return shipping costs are generally the responsibility of the customer unless the item is defective, damaged, incorrect or applicable law requires otherwise.
Any customs duties, import taxes or carrier handling charges paid directly by the customer are generally separate from the purchase made through ARCTIC and are not refunded by ARCTIC, except where required by applicable law.
Damaged, Defective or Incorrect Items
If your product arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible at contact@thearcticgear.com.
Please provide:
- Your name
- Your order number
- A description of the issue
- Photos clearly showing the damage, defect or incorrect item where possible
We will review your case and provide an appropriate solution.
Depending on the circumstances, this may include a replacement, refund or other appropriate remedy.
Where a return is required because we supplied a damaged, defective or incorrect product, reasonable return shipping costs will be covered by ARCTIC where required.
Exchanges
If you would like to exchange an item, please contact us at contact@thearcticgear.com within 14 days of receiving your order.
Products must be unused and in their original condition.
Unless the exchange is required because of a damaged, defective or incorrect item, the customer is responsible for applicable return shipping and reshipment costs.
Any difference in price between the original and replacement product may need to be paid or refunded.
Product Information
We aim to ensure that all product descriptions, photographs, specifications and other information displayed on thearcticgear.com are as accurate as possible.
However, minor differences in colour or appearance may occur due to lighting, photography, manufacturing variations and individual screen settings.
We reserve the right to correct typographical errors, inaccuracies and product information and to discontinue products where necessary.
Unclaimed, Refused or Undeliverable Packages
Customers are responsible for providing complete and accurate delivery information when placing an order.
If a package is returned because it was not collected, was refused by the recipient or could not be delivered due to incorrect or incomplete information provided by the customer, reasonable return shipping, handling or administration costs may be deducted from any refund where permitted by applicable law.
If you would like an unclaimed or returned package to be shipped again, additional shipping charges may apply.
Please contact contact@thearcticgear.com for assistance.
Limitation of Liability
To the extent permitted by applicable law, ARCTIC is not responsible for indirect or consequential losses arising from the use of our products or website.
ARCTIC is not responsible for delays or failure to fulfil obligations caused by circumstances reasonably beyond our control, including but not limited to:
- Carrier disruptions
- Customs delays
- Strikes
- Natural disasters
- War or civil disturbance
- Government actions or restrictions
- Other force majeure events
Nothing in these Terms & Conditions is intended to exclude or limit consumer rights that cannot legally be excluded or limited.
Cookies
We use cookies and similar technologies to operate our website, improve your shopping experience, analyse website usage and, where applicable and consent has been provided, support personalised marketing and advertising.
You can manage your cookie preferences through your browser or the cookie settings available on our website.
For more information, please see our Privacy Policy and Cookie Policy.
Personal Data
ARCTIC processes personal information in accordance with our Privacy Policy and applicable data protection legislation.
We collect and process information necessary to:
- Process and deliver your order
- Process payments
- Provide customer support
- Communicate with you regarding your order
- Prevent fraud and misuse
- Operate and improve our website
- Meet applicable legal obligations
Information may be shared with relevant service providers, such as payment providers, fulfilment partners and shipping carriers, where necessary to provide these services.
For further information about how we collect, use and protect personal information, please see our Privacy Policy.
Changes to These Terms
We reserve the right to update or amend these Terms & Conditions when necessary.
Any changes will apply from the date the updated terms are published on our website.
The Terms & Conditions applicable to your purchase are those in effect at the time your order is placed.
Acceptance of Terms
By placing an order through thearcticgear.com, you confirm that you have read and accepted these Terms & Conditions together with our applicable Privacy, Shipping and Return policies.
Company Information
Brand: ARCTIC
Website: thearcticgear.com
Email: contact@thearcticgear.com
Need More Help?
If you have any questions about your order, delivery, return or our policies, please contact us through our contact form or email:
Our customer service team will be happy to assist you.