Returns & Refunds
We want you to feel confident when shopping with ARCTIC. If you are not completely satisfied with your purchase, you may return it in accordance with the terms below.
30-Day Returns
We accept returns within 30 days of delivery.
To request a return, please contact us at contact@thearcticgear.com before sending your item back. We will provide you with the correct return address and return instructions.
Please do not send a return without contacting us first.
Return Shipping
Our return facility is located in Sweden.
For change-of-mind returns and other returns of non-faulty products, the customer is responsible for arranging and paying the return shipping costs to our return facility in Sweden.
Return shipping costs for non-faulty products are non-refundable.
As our return facility is located in Sweden, customers returning orders from countries such as the United Kingdom and United States will be making an international return shipment.
We strongly recommend using a tracked shipping service and keeping your proof of postage and tracking information until your return has been received and processed.
ARCTIC cannot be responsible for return parcels that are lost in transit before reaching our return facility.
Return Condition
Returned products should be in their original condition and, where possible, with their original packaging.
You may inspect the product as reasonably necessary to establish its nature, characteristics and functionality.
Where permitted by applicable law, we reserve the right to reduce the refund to reflect any reduction in value resulting from handling or use beyond what is reasonably necessary to inspect the product.
Refunds
Once your return has been received and inspected, we will notify you by email.
If your return is approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank, card issuer or payment provider to credit the refund to your account.
For change-of-mind returns and other returns of non-faulty products, the customer is responsible for the return shipping cost to Sweden and this cost will not be reimbursed by ARCTIC.
Any original standard delivery charges will be refunded where required by applicable consumer law.
Faulty, Damaged or Incorrect Items
If your product arrives faulty or damaged, or you receive an incorrect item, please contact us at contact@thearcticgear.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos clearly showing the issue, where possible
Please do not return the item before contacting us. We will review the issue and provide you with the appropriate instructions.
Where an item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with applicable consumer law. Where required, ARCTIC will also cover reasonable return shipping costs.
Exchanges
If you receive a faulty, damaged or incorrect item and an exchange is appropriate, please contact us before returning the product.
Replacement delivery times may vary depending on your location.
International Returns & Customs
All approved returns should be sent to the return address in Sweden provided by ARCTIC.
Customers are responsible for correctly completing any customs documentation required for an international return.
Where applicable, the shipment should be accurately declared as returned goods / merchandise return rather than a new commercial sale.
Any additional duties, taxes, customs charges or handling fees resulting from an incorrectly or incompletely declared return shipment may be deducted from the refund where permitted by applicable law.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including:
- Personalised or custom-made products
- Sealed hygiene products where the seal has been broken
- Products otherwise excluded from cancellation or return rights under applicable law
This does not affect your rights where a product is faulty, damaged or incorrect.
Contact Us
If you wish to make a return or have any questions regarding a return or refund, please contact us before sending your item:
ARCTIC
Website: thearcticgear.com
Email: contact@thearcticgear.com
Important: Our return facility is located in Sweden. For change-of-mind returns and other returns of non-faulty products, customers are responsible for arranging and paying the return shipping costs to Sweden.
Nothing in this Returns & Refunds Policy limits or excludes any statutory consumer rights you may have under applicable law.